LEGAL
Refund Policy
Effective September 8, 2026
Before work begins
If you cancel a project before development work has started, you receive a full refund of any advance payment made for that project.
Work in progress
If you cancel after work has begun, completed work is invoiced at the agreed rate and any remaining unused balance is refunded.
Completed deliverables
Once final deliverables have been delivered and accepted within the agreed scope, payment for that scope is non-refundable. Defects within the agreed scope reported promptly are corrected at no additional charge.
Monthly maintenance
Software Maintenance & Technical Support and Mobile Application Maintenance fees are billed in advance for the current period and are non-refundable once the period has started. Cancellation takes effect at the end of the current period.
How to request
Contact Imprint Digital LLP at securemail@imprintdigitallp.com or by phone at +1 (970) 531-1379 with your name, project reference, and reason. We respond within three business days.
Contact
Imprint Digital LLP · 5425 Gulfstar Dr, Windsor, CO 80528 · securemail@imprintdigitallp.com · +1 (970) 531-1379